Dispatches

1. Do you ship to all of Chile?
Yes. We ship to all continental Chile.

2. What days do you ship?
Shipments are made from Monday to Saturday (business days) in the Metropolitan region and from Monday to Friday in the regions.

3. What payment methods do you use?
Through our website, you can pay through Mercado Pago. Transactions are carried out on a secure server and your card details are not given to third parties.

4. How can I track my order?
Once we are preparing your order, an email will be sent to you indicating the tracking code assigned to your purchase.

5. What is the shipping cost value?
Shipping costs are as follows:

RM: $3,990 CLP
Regions: $4,590 CLP

6. Do you have free shipping above a certain amount?
Yeah. In the Metropolitan Region you have free shipping for purchases over $65,000 CLP and in the rest of the regions of the country for purchases over $85,000 CLP

7. How many days do shipments take?

Metropolitan Region: 24 business hours
Other regions: Between 2-7 business days. It depends on how remote the place is.
Extreme areas: it may take up to 15 business days.

9. Which Courier do you work with to send the products?
For the Metropolitan region the company is Lastlink and for Blue regions.

10. I made a mistake in writing the shipping address of the product. What do I do?
We suggest that you contact us immediately at contacto@conalmachile.cl so that we can modify it as soon as possible so that the order reaches the correct place.

11. I had a failed purchase and even then, the purchase amount was charged to my bank card

We suggest contacting your bank executive as soon as possible so that together you can solve it as soon as possible. Generally, this amount is refunded (reverse) at the following hours.

12. What do I do if I receive the damaged product?

13. Can I exchange or return a purchase?

For our brand it is very important that our clients are happy, so if your product arrived defective or caused any sensitivity, we ask you to send an email to contacto@conalmachile.cl For more details click on this link .

14. What happens if no one is at the delivery address?
Shipments are made 2 delivery attempts. If after the second attempt no one is there to receive your order, your purchase will be returned to us. In the event that your order is not received and returns to us, the second shipment will be charged.

15. What do I do if my product does not arrive?
Send us an email to contacto@conalmachile.cl , pointing out your problem and we will help you as soon as possible.

16. How do I know that my order was received or rejected?
We will send you a confirmation email. If you do not receive it, write to us at contacto@conalmachile.cl

17. If I receive a discount code, how do I use it?
When you already have your shopping cart ready and pressed the GO TO PAY option:

From a computer: You will see that a column appears on your right of the screen with the summary of the order and under the image of your items assigned to the cart there is a space where "discount code" is indicated, there you must enter the code exactly as indicated on the mail where it arrived.

From a cell phone: You click on "Show order summary" and the detail is displayed along with the space to add the code, where it says "discount code" there you must enter the code.

What is the validity of the code? If the duration of the discount is not written at the end of the email, then the code is valid until the end of the current year.

18. How do I track my order?

“In order to know the delivery time of your order, you must go to your email inbox where you will have an email from Blue Express with the subject “Your order is in our hands”, open that email and look for the delivery number. tracking, with that number you can go to blue.cl to track online, or click directly from Blue's email. If you cannot find the email with your tracking number, you can contact us through the chat on our website or call us at +56 9 2815 0784 so we can help you.